The Stiletto Group Return Policy
We understand that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to accept your returns for a store credit to be used towards a future purchase.
- Items returned within 30 days of their original shipment date will be eligible for a store credit. Returns received after this date will be refused and returned to you at your expense.
- All returned items must be in their original condition, unworn, unwashed, and undamaged. Products with a removed hygiene seal. Any returned items that appear to have been worn, washed, or damaged in any way will be returned to you at your expense.
- If your item was damaged/incorrect upon receipt email The.email@example.com within 48hrs of receiving the package with photo proof. Failure to do so will result in our inability to replace your item.
- All items are returned to The Stiletto Group at the expense of the customer. Please be sure to include a note inside the return package with your name, order number, and reason for the return.
- The customer must obtain a tracking number for the returned package in case the package is lost on its way back to The Stiletto Group Failure to do so may result in us not being able to process your return.
- Any returned items that do not meet our terms will be discarded upon receipt.
- Please keep in mind that original shipping fees are NOT refundable and not applicable to your store credit.