FAQ's

Delivery and Shipments

All orders are shipped via USPS & UPS.
Orders placed before 2 PM EST Monday-Thursday 12 PM EST will begin processing same day and will ship within 3-5 business days pending availability and billing verification. Orders placed after 2 PM EST (Monday-Thursday) will begin processing the next business day and will ship within 3-5 business days. (If your order is placed on Friday after 12 PM EST, it will begin processing the following Monday.) Delivery time does not include weekends or holidays. TSG does not offer combined shipping at this time.
 
TSG will contact you with a follow-up email if the merchandise you’ve selected will be delayed, or if we need additional identification provided for billing verification.
 
Orders shipped to the US via standard shipping (USPS) can take 3-5 business days. Please keep in mind some locations in Alaska + Hawaii require additional transit time.
 
We are not responsible for lost, stolen, damaged or delayed packages by USPS or UPS .
 
Returns
"What is your return policy?"

TSG does not provide refunds, we will exchange the item for store credit. If the item is defected or the shoe box is damage, we will exchange the item for something equal to the value of the item(s) you purchased.